In the maritime business, reputation is assessed primarily through online and offline magazines (authority articles), online reviews, and repeat customer rates. High net promoter scores (NPS) and positive testimonials are vital metrics that show how well you’re actually doing.
Compared to hospitality businesses on land, maritime guests have much higher expectations. Cruise ships can be compared to luxury resorts, where approx. 30% of satisfaction levels come from basic experiences (facilities), and 70% are tied to next-level experiences, which include amusement and high-quality services. The higher the guests’ satisfaction level, the higher the reputation score!
The question is, what are guests' needs? Along with a comfortable bed, cleanliness, and safety (the basic experience), guests really seek a hyper-personalized experience (true, next-level experience).
Nowadays, hyper-personalization and next-level amusement are not possible without digital solutions.
Take an in-depth look at the solutions developed with constant innovation in mind. With the use of the Nevron Guest Experience platform, you will never run out of ideas for novelties, be left behind, or have to struggle with high guest expectations. We were thinking about everything!
With the use of Nevron Guest Experience Platform you will never run out of ideas for novelties, be left behind, or have to struggle with high guest’s expectations. We are thinking about everything!
We scouted the market, looking for a new smart plarform to manage TV on board our ships, and after a long search we chose Nevron.
Fabio Agostini
